A Plan to Use Remote Assistance to Troubleshoot Outlook IMAP to GMail Problems

December 4th, 2010

One of my clients is experiencing performance issues with Outlook accessing Google's IMAP service.

To fix this situation, I'm planning to use remote assistance to control their PC and make the necessary configuration changes.

UPDATE: Despite my best efforts, I just could not get "Remote Assistance" to work. Shucks. Perhaps I should have simply tried GoToMyPC or something similar.

UPDATE 2: I am using Remote Desktop at my new place of employment regularly and it works quite well, but I still prefer VNC.

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