A client just called up with a question about their email service, specifically their Blackberry device was not receiving emails and they were wondering if I could help.
While I’ve setup Blackberries to receive email before, I’m not too familiar with troubleshooting them. So what to do when your Blackberry isn’t receiving emails? I did some internet spelunking and found some advice: fully reboot your phone!
So I advised my client - if you want to get your Blackberry to start receiving email once again, try fully rebooting it, and by fully rebooting it, I mean:
- Turn off the Blackberry
- Remove the battery from the Blackberry
- Leave the battery out for at least thirty seconds
- Put the battery back in the Blackberry and turn it on
While mileage may vary, this solution restored the email service to my client’s Blackberry. :-)