I just got an email from NetFirms letting me know my account was up for renewal. I responded saying that I canceled my Netfirms account back in April of this year, over six months ago.

Then I just received another email from them alleging that my account was not properly closed, and that they only process account cancellations over the phone. I responded quickly, as well as forwarded them the email I sent in April of 2007.

Looks like other people have had similar and worse issues:

nothingoutoftheordinary.com/netfirms-you-thought-you-could-cancel

http://www.halfsigma.com/…/cant_cancel_you.html

http://drupal.org/node/131507 http://www.epinions.com/content_235363077764

greentearocks.com/switched-hosts-the-one-i-switched-from-is-craptastic/

http://www.ripoffreport.com/reports/0/270/RipOff0270323.htm

UPDATE December 12, 2007: With a little bit of polite persistence, I was able to cancel my NetFirms account without having to call them. They requested I either send my account information (maybe they should add some options on their control panel to cancel?) or email them the welcome email they sent me when I opened the account. Luckily I still had it, so I emailed that to them.